Single-Family Home in South Sacramento – 16' x 8' Double Garage Door Repair | Cherry Grove Circle Sacramento, California 95829

Client Background:

The homeowner, located in the southern Sacramento area, encountered a serious issue with her 16×8 garage door-it couldn’t be lifted at all. In an attempt to resolve the problem, her son forced the door open, which resulted in the cables becoming tangled. Eventually, he cut one of the cables just to get the door to close completely. With the door now non-functional, the homeowner urgently needed a reliable garage door repair in Cherry Grove to restore access to her garage and ensure safe, everyday use.

Home Type: Single Family Home With A Double Car Garage.
Location: Southern Sacramento, CA.
Primary Concern: Needed to get the garage door operational again after cable damage and forced opening.

Client’s Garage Door Issue

The homeowner was frustrated with her garage door stopping unexpectedly. It had become unreliable, and she wasn’t sure if it was a simple fix or if she needed a costly replacement. Upon inspection, we found that a broken Torque Master cable was making the 16×8 garage door completely inoperable.

• Broken Cable: The door had come off its tracks due to one of the cables unspooling. The double car garage door was crooked in the opening and would not operate. This situation could cause severe damage if not resolved. Fortunately, in this case, we were able to reuse all original parts from the prior installation.

Our Inspection & Findings

When we arrived for the garage door repair in Cherry Grove, it was clear the existing spring system had failed. The double car garage door wasn’t distributing weight correctly, making manual operation impossible and unsafe.

• Spring Failure: The existing Torque Master spring had failed, affecting door operation.
• Lifting System Inefficiency: Weight distribution issues made the door extremely difficult to lift.
• Broken Cable: A cut cable had rendered the 16×8 garage door off-balance and completely unusable.

Our Solution: Torque Master Drum and Cable Replacement

After a full assessment, we determined that the TorqueMaster system needed to be removed and examined for internal spring damage. With the client’s approval, we disassembled the system. Luckily, both springs were intact, allowing us to save the client money by replacing only the drums and cables.

We released system tension and removed the components from the 16×8 garage door. After removing the damaged cable loops, we prepped and installed new TorqueMaster-compatible drums and cables. We remounted the spring system, starting on the left side and tightening the cable with precision. The same was done on the right side to restore balance to the double car garage door.

Once tension was evenly applied, we thoroughly tested the garage door. After confirming smooth operation, we had the homeowner inspect the result for final approval.

• Targeted Repair – Disassembled and inspected the TorqueMaster system for internal spring integrity.

• Cost-Effective Solution – Replaced only the cables and drums, preserving the original spring assembly.

• System Reassembly – Retensioned for balanced operation of the 16×8 garage door.

• Final Testing & Approval – Performed operational testing and confirmed function with the homeowner.

Client Benefits & Cost Savings:

This Garage Door Repair in Cherry Grove focused on restoring safe, dependable operation without unnecessary upgrades. Our technician used brand-specific parts and took extra care to ensure long-term reliability for the double car garage door.

With the repair complete, the homeowner was able to use her garage door again with full confidence-no more struggling or unsafe workarounds. Her dogs also enjoyed their access to the outdoor area again!

• Reliable Operation Restored – The 16×8 garage door now functions smoothly.

• Functional Living Space – The homeowner was able to safely use the garage space for her dogs again.

• Genuine Peace of Mind – Trusted repair using brand-specific parts—not a band-aid solution.

Final Results & Client Satisfaction:

After the Garage Door Repair in Cherry Grove, the homeowner was thrilled. Her 16×8 garage door opened and closed effortlessly, and her concerns about future problems were gone. She appreciated that we provided a long-term, budget-conscious fix with no upselling.

• Smooth Operation Restored: The garage door now opens and closes without interruption.
• Happy Pups: The system works efficiently, providing her pets with much needed play room and fresh air.
• Happy Client: The homeowner was relieved to have a long-term fix without overspending.

Ready to fix your garage door the right way? Contact SCF Garage Doors now for honest repairs and peace of mind.