Single-Family Home in South Sacramento – 16' x 8' Double Garage Door Repair | Cherry Grove Circle Sacramento, California 95829

Client Background:

The homeowner, located in the southern Sacramento area, encountered a serious issue with her garage door—it couldn’t be lifted at all. In an attempt to resolve the problem, her son forced the door open, which resulted in the cables becoming tangled. Eventually, he cut one of the cables just to get the door to close completely. With the door now non-functional, the homeowner urgently needed a reliable repair to restore access to her garage and ensure safe, everyday use.

Home Type: Single Family Home With A Double Car Garage.
Location: Southern Sacramento, CA.
Primary Concern: Needed to get the garage door operational again after cable damage and forced opening.

Client’s Garage Door Issue

The homeowner was frustrated with her garage door stopping unexpectedly. It had become unreliable, and she wasn’t sure if it was a simple fix or if she needed a costly replacement. Upon inspection, we found that a broken Torque Master cable was making the door inoperable.

• Broken Cable: The door is off tracks due to one of the cables coming unspooled and the door is crooked in the opening and will not operate, this can cause severe damage or can also be fixed with no parts needed if the damage doesn’t compromise integrity of material. In this case we were able to reuse all parts from original install.

Our Inspection & Findings

When we arrived, it was clear the existing spring system had failed, making the door inoperable. The lifting system wasn’t distributing weight correctly, making it difficult to open manually. If left unfixed, would be inoperable and the homeowner would not be able to access the house through that door.

• Spring Failure: The existing Torque Master spring had failed, affecting door operation.
• Lifting System Inefficiency: The door could not be lifted manually.
• Broken Cable: The garage door was inoperable due to the imbalance cause by the cut cable

Our Solution: Torque Master Drum and Cable Replacement

After assessing the situation, we determined that the TorqueMaster system needed to be taken down to confirm whether the internal springs were damaged. With the client’s approval, we disassembled the system for a full inspection. Fortunately, both springs were still in good working condition, allowing us to save the client money by replacing only the worn components—specifically the cables and drums.

We safely released the tension from the system and removed it from the door to begin the work. After taking off the damaged cable loops, we prepped and installed new TorqueMaster-compatible drums and cables, then remounted the spring system. Starting on the left side, we carefully tightened the cable and applied tension, then repeated the process on the right side to evenly balance the door.

Once all tension was applied, we tested the door and made a final adjustment to ensure smooth operation. After confirming everything was properly balanced and functional, we invited the client out for final inspection and approval.

• Targeted Repair – Disassembled and inspected the TorqueMaster system for internal spring integrity.

• Cost-Effective Solution – Replaced only the cables and drums, preserving the original spring assembly.

• System Reassembly – Retensioned the system evenly across both sides for balanced performance.

• Final Testing & Approval – Performed operational testing and confirmed function with the homeowner.

Client Benefits & Cost Savings:

Our focus wasn’t on selling unnecessary upgrades—it was on delivering a reliable, honest fix tailored to the homeowner’s needs. By using brand-specific parts and taking the time to do the job right, we ensured the door operated smoothly again without shortcuts or temporary fixes.

With her garage door back in working order, she could easily use the space again—letting her dogs enjoy fresh air behind their gate—and had full peace of mind knowing the repair was done correctly and built to last.

• Reliable Operation Restored – The door now opens and closes smoothly with no issues.

• Functional Living Space – The homeowner was able to safely use the garage space for her dogs again.

• Genuine Peace of Mind – Trusted repair using brand-specific parts—not a band-aid solution.

Final Results & Client Satisfaction:

After the repair, the homeowner was thrilled with how smoothly her garage door functioned. She no longer worried about it getting stuck, and not being able to open or close it.. Most importantly, she appreciated that we focused on a practical, budget-friendly fix rather than unnecessary replacements.

• Smooth Operation Restored: The garage door now opens and closes without interruption.
• Happy Pups: The system works efficiently, providing her pets with much needed play room and fresh air.
• Happy Client: The homeowner was relieved to have a long-term fix without overspending.