Single-Family Home in East Sacramento – 16' x 7'6" Double Garage Door Repair | Elvas Avenue, Sacramento, CA 95819

Client Background:

The homeowner, located in East Sacramento, had a 16′ x 7’6″ Wayne Dalton garage door that had been giving him trouble. The garage, being a vital entry point to his home, became a major inconvenience when the door stopped functioning properly. The client was seeking a fast and reliable repair to restore full operation to the door.

• Home Type: Single-family home with a double garage door.
• Location: Elvas Avenue Sacramento, California 95819
• Primary Concern: Broken Spring and Inoperable Door

Client’s Garage Door Issue

The homeowner noticed a broken spring and knew that he needed professional help to get his door back operational and found us online. He gave us a call and we were able to swing by that day!

• Not Operational: The garage door was not going up.
• Broken Spring: Door would not work with the motor or manually .
• Motor Struggles: The motor couldn’t lift the door due to the extra weight.

Our Inspection & Findings

When we arrived, it was immediately evident that the garage door’s spring system had failed, causing the door to be stuck and inoperable. The broken spring and snapped cable were preventing the door from opening or closing properly. Without a functional spring, the motor struggled to lift the door, and if left unrepaired, the additional strain could have caused the motor to burn out completely. This would have led to more extensive damage and significantly higher repair costs down the line.

• Diagnosed Issues: The snapped cable and broken spring were identified as the main problems preventing the door from operating correctly.

• Spring Replacement Options: Provided the homeowner with options for the spring replacement and used manufacturer-approved cables.

• Homeowner Communication: The homeowner was not present when the snapped cable was discovered, so we completed the inspection and called to explain the additional findings, getting approval for the extra work.

• Torsion System Repair: Took apart the torsion system, replaced both springs with upgraded powder-coated springs, and installed new cables from the Wayne Dalton product line.

• Post-Repair Cleanup: Cleaned up all debris and collected payment.

Our Solution: Torque Master to Torsion Conversion

Instead of offering a temporary fix, we provided a comprehensive solution by replacing both springs and cables with upgraded components from the Wayne Dalton product line. This ensured a long-lasting repair and proper functionality for the door. After diagnosing the issues, we consulted with the homeowner for approval of the necessary additional work. Once the repair was complete, the door was fully operational and balanced, eliminating any strain on the motor.

• Spring Replacement: Replaced both springs with upgraded powder-coated torsion springs for better durability.
• Cable Replacement: Installed new, manufacturer-approved cables to ensure the correct fit and operation.
• Torsion System Repair: Disassembled the torsion system, replacing the faulty components with high-quality parts.
• Post-Repair Cleanup: Removed all debris and collected payment—plus, the homeowner even tipped for the service!

Client Benefits & Cost Savings:

Our goal wasn’t to upsell—it was to provide the best, most cost-effective solution. Rather than replacing the motor or even the entire door, we found a smarter fix that extended the life of her garage door system. Now, she has a reliable, smooth-operating garage door without unnecessary expenses.

• Cost-Effective Repair: Avoided unnecessary replacement of the motor or entire garage door.
• Long-Term Solution: Enhanced durability and efficiency with a properly calibrated torsion system.
• Honest, Value-Driven Service: Instead of upselling, we focused on the best solution for the client’s needs.

Final Results & Client Satisfaction:

After the repair, the homeowner was thrilled with the smooth operation of his garage door. He no longer had to worry about the door getting stuck, and it opened and closed effortlessly. Most importantly, he appreciated that we used the correct parts and completed the repair without unnecessary delays or additional costs.

• Smooth Operation Restored: The garage door now operates without interruption, providing reliable access.
• Motor Performance Improved: The system works efficiently, preventing future strain on the motor.
• Happy Client: The homeowner was relieved to have a long-term fix, knowing the correct parts were used, and no downtime disrupted his daily routine. He even showed his appreciation by tipping for the service!